Return & Refund Policy
We want you to be happy with your order. If something is wrong with it, this is how to put it right.
When you can ask for a return
- The product arrived damaged or does not work.
- You received the wrong product, size or colour.
- Something is missing from your order.
How to ask
- Contact us as soon as you can after delivery, with your order number.
- Tell us what is wrong. A photo of the product and its packaging helps us decide quickly.
- Keep the product unused, with its original packaging, tags and accessories.
We will check your request and tell you the next step: a replacement, or a refund.
Refunds
An approved refund is paid back by the method agreed with you when we approve it. For a cash on delivery order that you refuse at the door, nothing has been paid, so there is nothing to refund.
What cannot be returned
For hygiene and safety reasons, products that have been used, washed or damaged after delivery cannot be returned.
Contact us
Call +8809613444455 (9 am - 9 pm (Everyday)) or email support@saruar-mart.com.